At BRENVO ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.brenvo.co (the "Website") or purchase products from our online store.
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our Website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Device information
- Time zone
- Cookies and similar technologies
- Pages viewed
- Products viewed
- Referring websites or search terms
- Website interaction and browsing behaviour
We refer to this information as Device Information.
When you place an order or attempt to place an order, we collect information including:
- Full Name
- Billing Address
- Shipping Address
- Email Address
- Mobile Number
- Payment Information (processed securely through our payment service providers)
- Order Details
We refer to this information as Order Information.
Throughout this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.
2. How We Collect Information
We collect information using:
- Cookies
- Log Files
- Pixels
- Web Beacons
- Analytics Tools
- Shopify Technologies
These technologies help us improve website performance and provide a better shopping experience.
3. How We Use Your Information
We use your Personal Information to:
- Process and fulfil your orders
- Deliver products to your shipping address
- Process secure payments
- Send order confirmations and invoices
- Respond to customer enquiries
- Provide customer support
- Prevent fraud and unauthorized transactions
- Improve our Website and services
- Personalize your shopping experience
- Send promotional offers and updates (only where permitted by law)
4. Sharing Your Information
We do not sell your personal information.
However, we may share your information with trusted third-party service providers necessary to operate our business, including:
- Shopify
- Payment Gateway Providers
- Shipping & Logistics Partners
- Google Analytics
- Marketing and Advertising Platforms
- Government Authorities when legally required
These providers only receive the information necessary to perform their services.
5. Cookies
Our Website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Understand customer behaviour
- Measure marketing performance
- Enhance your shopping experience
You may disable cookies through your browser settings, although some Website features may not function properly.
6. Advertising & Marketing
We may use your information to display relevant advertisements and promotional content through platforms such as:
- Meta (Facebook & Instagram)
- Other advertising partners
You may opt out of personalized advertising using your advertising preferences on these platforms.
7. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.
8. Data Retention
We retain your order information for our business records, legal compliance, tax purposes, dispute resolution, and customer service unless you request deletion where permitted by applicable law.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request information regarding how your data is processed
To exercise any of these rights, please contact us using the details below.
10. International Data Transfers
If you access our Website from outside India, please note that your information may be transferred to and processed in countries where our service providers operate.
By using our Website, you consent to such transfers where permitted by applicable law.
11. Children's Privacy
Our Website is intended for individuals who are at least 18 years of age or who access the Website under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time.
Any changes will become effective immediately upon being posted on this page.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
BRENVO
📍 Nashik, Maharashtra, India
📧 Email: support@brenvo.co
📞 Phone: +91 9271105770
🌐 Website: https://www.brenvo.co